Frequently Asked Questions
Everything you need to know about your next big display.
What is the standard shipping time for large televisions?
Most orders are processed within 24 hours. Due to the fragile nature of large screens, we use specialized freight carriers, ensuring delivery within 5-7 business days.
Do you offer professional installation services?
Yes, we partner with certified technicians to provide wall-mounting and home theater setup services. You can add professional installation to your cart during checkout.
What is your policy on dead pixels or screen defects?
We maintain a Zero Dead Pixel guarantee. If your display arrives with any pixel defects or manufacturing flaws, we will provide a full replacement at no additional cost.
How do I initiate a return for a monitor or TV?
You can return your item within 30 days of delivery. Please ensure the original packaging is intact, as it is required for safe transit back to our warehouse.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm to help you manage the cost of premium electronics.
Are your products covered by a warranty?
All electronics sold on Bigscreen come with a minimum 1-year manufacturer warranty. We also offer extended protection plans that cover accidental damage and power surges.